Fulfillment Policy 2024

1. Introduction

This Fulfillment Policy outlines the terms and conditions for the refund and cancellation of digital education services provided by Cornerstone EMO Inc. Our goal is to ensure customer satisfaction while maintaining a fair and consistent policy.

2. Services Covered

This policy applies to all digital education services, including but not limited to:

  • Online courses
  • Digital educational content
  • Virtual training sessions
  • Subscription-based educational services

3. Eligibility for Refunds

E

3.1 30-Day Refund Guarantee

Customers are eligible for a full refund if they request it within 30 days of the initial purchase date. The following conditions must be met:

  • The service must not have been fully completed.
  • The request for a refund must be submitted in writing via our official communication channels.
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3.2. Conditions for Refund

Refunds will be processed under the following conditions:

  • The digital content must not be substantially consumed or used.
  • For courses, less than 50% of the course content should be accessed.
  • For live sessions, the customer should not have attended more than one session.
  • Subscription services should be canceled before substantial use or access.

4. Refund Process

E

4.1. How to Request a Refund

To request a refund, customers must:

  1. Contact our Customer Support Team at support@cornerstoneemo.com or through our website contact form.
  2. Provide proof of purchase and the reason for the refund request.
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4.2. Processing Time

  • Refund requests will be reviewed within 5 business days of receipt.
  • Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Cancellation Policy

E

5.1. Cancellation of Services

Customers may cancel their subscription or service at any time. Cancellation requests must be submitted via our official communication channels.

E

5.2. Effective Date of Cancellation

  • For one-time purchases of digital content or courses, cancellations will be effective immediately.
  • For subscription services, cancellations will take effect at the end of the current billing cycle. No partial refunds will be given for the remaining period of the billing cycle.

6. Exceptions

  • No refunds will be issued for services that are purchased during special promotions, sales, or discounts unless explicitly stated otherwise.
  • Refunds for group or corporate purchases will be subject to separate terms and conditions as outlined in the respective agreements.

7. Contact Information

For any questions or concerns regarding this policy, please contact our Customer Support Team at:

  • Email: support@cornerstoneemo.com
  • Phone: +1-800-123-4567
  • Address: Cornerstone EMO Inc, 123 Learning Ave, Education City, ED 12345

8. Policy Changes

Cornerstone EMO Inc reserves the right to modify this Fulfillment Policy at any time. Changes will be communicated to customers via our website or direct communication.

Joshua Duncan

Chief Operations Officer